Manage Microsoft Teams labels

What are labels in Microsoft Teams?

Labels in Microsoft Teams help users quickly and easily connect with team members and can provide additional member identification for more effective collaboration with Microsoft Consulting firm. Owners and team members can create custom labels and assign them to sort people by role, project, skill, location, or even work schedule or position. Once tags are assigned to users, they can be used to mention specific users based on their tag using @. Currently, labels are not yet supported in private channels and the feature is not available in GCC High or DoD organizations.

Two types of labels

Custom labels

Owners and team members can create custom labels and assign them to users. For example, a role-based “Manager” label will call all managers without mentioning their names one by one. As mentioned above, custom labels can be created based on various categories.

Labeling by position

In this type of tagging, members are automatically tagged based on their time and job title in the Teams-integrated Shift app . For example, a user or a group of users working on standby or in the same extension can be labeled as “SupportOnCall”. This tag can be used to grab their attention in conversation if needed.

So you no longer have to guess or know the names of available staff. This automatic tagging will alert specifically tagged users. Job Tagging also supports other workforce management systems such as JDA, Kronos, and AMiON by integrating with Shift in Microsoft Teams. To learn more, see the official Microsoft documentation .

How to manage custom labels for your organization

Admins can control how labels are used in the organization through the Microsoft Teams admin center. Currently, labels cannot yet be managed by PowerShell.

Here are the common settings you can find in the admin center that you can use to manage labels:

Who can add custom labels – By default, team owners can create and add custom labels. However, admins can allow owners and team members to create custom labels or disable them completely for the organization.

Custom Label Settings – With this option, admins can define how labels should be created. They can let team owners decide who can manage tags, create default tags that will be suggested when users create new tags, and let users create non-default tags.
How to Create Custom Microsoft Teams Labels
To create these labels, select Teams on the left side of the app and find your team in the list. Then select More options and choose Manage labels . A new window will then appear, where you can create your custom labels, as shown in the image below. On this page you can set the label name and add the members under this label.

How to use these labels

Once the labels have been created and configured, it’s time to use them. There are two ways to use these tags: in channels or in conversation.

  1. @Mention in a channel – In a channel conversation, just @mention a tag in your message and select the tag from the list. The tag will appear as any @mention, and people under the selected tag will be notified.
  2. Use tags in a conversation – Click on a new conversation and start typing the name of the tag. Choose the label you want to use and it will be added to the recipient. All group members of this selected label will receive your chat.

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